> What's the problem with using Wise?

On march 16th 2022 I sent $500 to my cousin in the USA, the transaction was completed on may 2nd 2022 after 9 back and forth emails with support. The first email on march 16th was asking me to confirm some information which I did same day, the other 8 back and forth emails was me asking when was my transaction going to be completed... at that time I had been an active wise user for 3 years...