> I enjoyed the linked post; it's really interesting to see how far things have come. I'm surprised nobody has built 'talk to your customers at scale', yet - this feels like a far more interesting problem than 'avoid talking to your customers at scale'.

This sounds hard to pull off in a very similar way to getting good data through surveys.

I generally don't want to talk to my tools. If I'm motivated to talk to you, it's probably because something went wrong. And even if I talked to you when not annoyed, I'd struggle to articulate more than "it's working good" at any given moment - when what you really want as a product person is to know "it's working good, but I had to internalize this workaround for something for my use case that no I don't even think about but originally I found offputting and almost bounced because of" or whatever.