My wife's RM can't sync right now due to some time bug. RM's answer was to buy a new one and start paying the cloud subscription.

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lastdong 5 days ago | parent | next [-]

Have you tried RCU — reMarkable Connection Utility (sync files over USB or WiFi) https://www.davisr.me/projects/rcu/

Regardless, expected better support response for a product in this price range.

	▲	4 days ago \| parent [-]
		[deleted]

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elemeno 4 days ago | parent | prev | next [-]

I had a similar problem with mine where the clock was out and preventing it from syncing or updating.

The solution i was told (and which worked for me) was to plug it into a computer for a while - I assume that some time syncing must happen in the background when it’s connected via usb.

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dmitrygr 5 days ago | parent | prev | next [-]

RM/RM2 run linux and you can SSH in and copy files to/fro. It is not hard

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elliotec 5 days ago | parent | next [-]

What an awful experience for a device that explicitly should not have to do this.

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yupyupyups 5 days ago | parent [-]

It's very nice that the option is available though.

	▲	elliotec 5 days ago \| parent [-]
		Yes, I absolutely agree with that.

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grogenaut 5 days ago | parent | prev [-]

They told her how to ssh but nothing else. Painful for her on a product she loves that is actually fine

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holletron 4 days ago | parent | prev [-]

Had the very same issue, couldn't even update the firmware - after some tinkering turns out the solution is fairly simple - ssh into it, disable ntp, set the correct time, enable ntp, reboot.