Another hardware issue they have is the tip of the Marker Plus. It has a thin collar around the nib that (in my experience) is brittle and breaks off, at which point the marker becomes useless because the nib flexes. There are lots of posts on Reddit complaining about the same issue.

They replaced mine the first time this happened. Now my replacement broke and they aren't replacing it :(.

With that being said, I'm still very happy with my RM2. I purchased a "V-Pen" as a replacement and it's working okay. I'm lucky enough to have a free connect subscription for life because I purchased it early enough.