in addition to this detail I might add I can't remember the last time I had a customer service call that took place with someone stateside. It's easy to point to AI when offshoring for favorable interest rates is really the reason.

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_mu 6 days ago | parent | next [-]

I'm surprised more folks aren't live to this -- AI is just the scapegoat. The jobs are moving to where labor is cheaper.

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0xDEAFBEAD 5 days ago | parent [-]

I remember the outsourcing meme was huge in the early 2000s. "Don't study CS, you'll get outsourced." Why is it only happening now? It's far from a new idea.

	▲	red-iron-pine 5 days ago \| parent \| next [-]
		> Why is it only happening now? because 2020-2022 COVID happened and forced everything remote. world didn't end. the offshoring boom was the 90s and 2000s, and generally ended not amazing, but now a new generation of leadership saw it could be done, and done better -- video calls to the other side of the globe work far better than in 2004, speaking from experience.
	▲	iszomer 5 days ago \| parent \| prev [-]
		The exaggerated state of the national security narrative.

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greenavocado 6 days ago | parent | prev | next [-]

Two data points from last month:

American Express

And a large bank headquartered in Virginia

I think USAA but that was two years ago

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lurking_swe 5 days ago | parent | prev [-]

I just had one on saturday actually, was a pleasant surprise!

I called bank of america’s credit card line and asked for a support agent. A friendly lady answered, she had a southern accent. :)