These are fair criticisms. I will say, while each of these examples are challenging problems for agents to carry out, I do believe they can be solved. Especially with a tighter integration with app code.

We are always trying to learn more based on our customer's feedback. What we've learned so far is that infra setups are all extremely different, and what works for some companies don't work for others. There's also vastly different company cultures related to ops. Some companies value their ops team a lot, other companies burden them with way too much work. Our goal is to try to make that burden a little lighter :)

I agree they are challenging problems but as others have pointed out, most of infrastructure problems are political so AI is not as helpful. Not to mention depending on our setup, your system would need to be involved in EVERYTHING which InfoSec is going to brittle at.

Writing Terraform is not hard part for this Ops person, if I wanted to use AI, Copilot can easily write it no problem but I'm pretty fast enough these days. Devs of course could use to write Terraform but we are back to the problem of they have no idea what they are asking for.

Maybe my larger organization is not your target market, maybe it's places without dedicated Ops person but at that point, AI that can manage Kubernetes/PaaS for them would be more useful than another TerraForm AI bot.