> it can take weeks to just get a phone call

> If I manage to get an appointment, it’s a 15 minute slot

I'm sorry that this is what "good insurance" gets you.

no, that’s what happens when you pick a busy doctor or a practice that’s overbooked in general. All too common these days! :(

This probably varies by locale. For example my doctor responds within 1 day on MyChart for quick questions. I can set up an in person or video appointment with her within a week, easily booked on MyChart as well.