It's been a good run. My first Synology NAS was a DS-409+. I'm on my third one now, but am actively looking for alternatives. They had excellent support, and maybe still do, but the BS with requiring "their" hard drives is ridiculous. They are not a hard drive manufacturer, so this is a pure profit play.

I've put some work into customizing my Synology NAS(s), and they're doing a lot for me right now, so it will be painful to transition, but I'm going to bite the bullet and do it anyway, because they've become irredeemable.