Thing is, they used to be so good. I had a really tricky error, they had a tech help out during daytime, so guess he stayed up late to help us out and it was amazing customer support. They went FROM THAT, to me never touching their stuff again due to this (and the surveillance station-crap they pulled with yanking out codecs).

They must've had a massive brainfart in the management at that company.

Do you know why I tell my loved ones to get apple products?

Because I don't want to support them.

Your telling me that Synology is giving out apple levels of support in trade for vendor lock in. It sounds like the sort of thing I recommend to others because it wont be my problem.

Go ask a "car guy" who has a civic or something that is LS swapped what car you should get. He's not going to recommend anything he is going to buy... he's gonna tell you to go get a bog standard Toyota so it isnt his problem. Meanwhile he has the fun, project car that does cool things but he's always fiddling with.

Synology isn't for you any more... They want to be Toyota or apple or something not for nerds!