For the Linear example, I would argue that adding too much flexibility would make the tool worse. Rigid workflows are consistent making them more robust and scalable. They work consistently needing less guidance or intervention.

When you find a rigid workflow that is both widely applicable and useful, that's how the most valuable companies are made. Those workflows can scale up with little intervention giving them incredibly high yield.

I think the new challenge is introducing flexibility in a controlled manner so we can minimize the added inconsistency needed to achieve broader goals. That way the workflow can find the right balance between robustness and flexiblity for the task at hand.