> good tools often force you to adopt better practices

Just wanted to highlight this excellent statement. It's like having a strict type system that enforces certain rules are always met. It provides consistency and predictability.

> rethink their recruitment processes

This context is relevant to the kind of software system that was needed. To improve their processes, it was necessary to impose an explicit top-down order to the existing mess.

Malleable software, on the other hand, feels more suited for personal computing, greenfield projects, or small teams with members working independently as well as collaboratively. Particularly in the early stages of product R&D, strict rules can be a source of friction in the creative process.

Strict better practices and well-designed tools are discovered and developed through open and flexible explorations, as a kind of distillation of knowledge and experience.