I think most of the SaaS stuff that benefits from being malleable already is malleable - just slowly malleable. I can configure a Trello or GitHub Actions in whatever way I want. Meanwhile I really want my email, messenger, or banking apps to be exactly the same every time I use them. I'm not clear how adding a non-deterministic UI or business logic layer is going to fundamentally disrupt or improve experiences like Jira or Visual Studio.

Maybe we're in some kind of local-optimal, where all project management software has coalesced around a few user journeys, and there's some better approach out there to be discovered.. But I don't see why an accounting software company, games studio, or vehicle manufacturer, would dedicate even 1% of its resources into crafting a malleable bespoke project management software toolkit.

It goes against the concept of comparative advantage, and I can't think of any successful enterprise that's bet against comparative advantage and won.

▲

adrianmsmith 6 days ago | parent | next [-]

> Meanwhile I really want my email, messenger, or banking apps to be exactly the same every time I use them.

I know that's not the point you're making, but I agree with you, alas that's already not the case today, e.g. random device updates nobody asked for, or you log in to your banking website because you need to pay something right now and half the features are gone or different.

▲

marcuschong 6 days ago | parent | prev [-]

I agree with you, though I’m not sure I fully understand your point about game studios. That seems like an area where software could evolve in ways that make perfect sense. For example, dynamic worlds, unique missions, unscripted characters, and so forth.

▲

OtherShrezzing 6 days ago | parent [-]

My comment is about companies self-serving with malleable & bespoke software. Niantec is unlikely to spend time making a bespoke GenAI version of Jira, just because it's cheaper to do so now than it was before. Every minute they spend making the bespoke project management software is a minute they're not making the next PokemonGo, so they'll pay a third party like Confluence handsomely to produce a predictable project management UI for them.

Games studios have been making dynamic worlds for decades now, and GenAI algorithms are just an evolution of that practice. So I agree that they'll use these tools for their own output, but that output isn't going to disrupt the SaaS business models of companies like Sage/Confluence/Microsoft etc.

	▲	marcuschong 5 days ago \| parent [-]
		Agreed. Even more so because SaaS is generally inexpensive.