Hi everyone. Jason Scott, software curator at the internet archive.

I'm sure I'll get in touch with these folks to understand details, but I just wanted to make it known that if you do encounter what you think are false spam or malware issues, you can always email me directly at jscott at archive.org.

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textfiles 3 days ago | parent | next [-]

Update, we're good.

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nubinetwork 3 days ago | parent | prev [-]

It sounds like they've been having these issues for a while now, why is it that they had to get the attention of "the manager" in order for anything to be done?

Not just for this instance, but in general... should I start emailing bank CEOs every time I get rejected for a house loan, or Henry Ford's children every time my mechanic refuses to service my car because of a defect they refuse to acknowledge?

	▲	textfiles 3 days ago \| parent \| next [-]
		The internet archive has a little over 100 employees and a smallish team to deal with issues. I'm no manager, just the person who helps folks with software upload issues. Also, you should always mail the ceo of a bank if you get rejected for a loan if you think it was done unfairly.
	▲	renewiltord 3 days ago \| parent \| prev \| next [-]
		It's a bunch of people doing non-profit work. This comment reminds me of that Microsoft SWE posting on ffmpeg that they had to fix a high priority issue. https://trac.ffmpeg.org/ticket/10341#comment:4
	▲	veqq 3 days ago \| parent \| prev \| next [-]
		> should I start emailing bank CEOs every time I get rejected for a house loan That's literally how customer service in many industries works, yes.
	▲	T3OU-736 2 days ago \| parent \| prev [-]
		Consider writing an actual letter to the CEO instead. I suspect it will more likely stand out.