There software was so bad. I once had purchased a license. But when I started using, in the setting there was a possible workflow that if you click that button/menu option it will reset the license key. It happened (because I am curious right?) then my copy was no longer valid. I called their customer support and that person treated my like a criminal trying to lie all the way. So explained numerous times and sent them purchase copies and screenshots. After some attempts they issues a new license key (they might have verified their stupid mistake). On top of that, the version I bought did not have a way to delete option. I had to purchase that feature. This was long time ago and I no longer use this sh*.

I use to license Acronis as well and I share your view of the software quality. Since then I moved on to Macrium Reflect: better UI, faster, fewer glitches. It paid off about 9 months ago when a 1TB 970 Pro NVMe failed. Flawlessly restored in about 50 minutes.