How dod you that? I am paying them thousands per year and support is neither good nor fast.

And my requests are usually well written as we deal with emails a lot and understand how it works (if you pardon my slight bragging)

I'm surprised to read this. We just email support@[the expected domain name]. Perhaps our queries are simple enough they can be handled easily.

	▲	jesterson 2 days ago \| parent [-]
		Probably so. My volume is around 750k email per day roughly. Recently they started tinkering with spam filter, which worked fairly well before. Now it doesnt work - good mails go to spam, spam garbage goes inbox. Support tried - I'll give them that - but almost all their advises were either not working or working just partially. My guess is they integrating "AI" with spam filter, hence the quality decline. I use just use help-> Open ticket and getting one response per day (this is to address timely responses). Granted I am in UTC+7, but from company as big as FastMail you would expect support around the clock.