I would run away from any service that forces me to use discord fr support.

Take it easy. It's not their official support channel. They have tickets like everyone else, with the added bonus that you can nudge them in their chat. You can take advantage of it or not, no forcing involved. The discord is more about community than a support channel. In fact they will usually ask you to open a ticket if you haven't already for direct support issues that don't look to be a general/shared issue.

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monkeywork 4 days ago | parent [-]

Curious who is looking for "community" when it comes to their email hosting provider. The word "community" gets tossed around so much it's basically meaningless - but I mean, even in the loosest definition of it why would you want to interact with random people who simply use the same provider you do... like would you want a Discord server for your local gas station chain or power company?

	▲	indigodaddy 4 days ago \| parent [-]
		Tech nerds. vps nerds. Hosting nerds. if that's not you, then yeah probably not