Yep.

The thing is, you aren't contacting customer services because everything is going well, you are contacting them because you have a problem.

The last thing you need is to be gaslit by an AI.

The worst ones are the ones where you don't realise right away you aren't talking to a person, you get that initial hope that you've actually gotten through to someone who can help you (and really quickly too) only to have it dawn on you that you are talking to a ChatGPT wrapper who can't help you at all.