Im imagining my actual experience of being transferred for the 3rd or 4th time, repeating my name and address for the 3rd or 4th time, restating my problem for the 3rd or 4th time... feels like theres an implementation problem, not a technological problem.

Quick and accurate routing and triage of inbound calls may be more fruitful and far easier than summarizing hundreds of hours of "ok now plug the router back into the wall." Im imagining AI identifying a specific technical problem that sounds a lot like a problem that a specific technician successfully solved previously.

Also waiting music being interrupted every minute to tell:

1) my call is very important to them (it's not)

2) listen carefully because options changed (when? 5 years ago?)

3) they have a website where I can do things (you can't, otherwise why would I call?)

4) please stay at the end of call to give them feedback (sure, I will waste more of my time)