Do you want to search summaries, or do you want to save millions of dollars per year?

tene80i 3 days ago | parent | next [-]

Product teams analyse call summaries at scale to guide the roadmap to reduce future calls. It’s not just about case management.

morkalork 3 days ago | parent | prev [-]

I can assure you that people care very much about searching and mining calls, especially for compliance and QA reasons.

What’s the ROI?

What's the ROI on quickly identifying and fixing problems with your product?

morkalork 3 days ago | parent | prev [-]

Transcription cost is a race to the bottom because there's so many vendors competing, same with embeddings. It's positive. Gets better every year.

	▲	deadbabe 3 days ago \| parent [-]
		So no ROI, just hope.