This is a great use-case of AI.

However I strongly doubt your point about "It's not going to replace anyone's job" and that "they also free up the human agents to do higher-value work". The reality in most places is that fewer agents are now needed to do the same work as before, so some downsizing will likely occur. Even if they are able to switch to higher-value work, some amount of work is being displaced somewhere in the chain.

And to be clear I'm not saying this is bad at all, I'm just surprised to see so many deluded by the "it won't replace jobs" take.