The summaries can help automate performance evaluation. If the employee disputes it, I imagine they pull up the audio to confirm.

the amount of false positives coming from wrongful AI summaries plus having to pull up the audio to confirm is so much more hassle than not using AI and evaluating on some different metric at the first place.

Seriously not kidding but the more I read these comments, the more I become horrified realizing wtf,The only reason I can think of integrating AI is because you wish to integrate AI. Nothing wrong with that, But unless proven otherwise through some benchmarks there is no way to justify AI.

So its like an experiment, they use AI and if it works/ saves time, great If not, then time to roll it.

But we do need to think about experiments logically and the way I am approaching it, its maybe good considering what customer service is now but man that's such a low standard that as customers we shouldn't really stand it. Call centres need to improve period. AI can't fix it. Its like man, we can do anything to save some $ for the shareholders. Only to then "invest" it proudly into AI so that they can say they have integrated AI and so they can have their valuations increased since VC's / stock market reacts differently to the sticker known as AI

man.. so saying that you use AI, should be a negative indicator instead of a positive one in the market and the whole bubble is gonna come crashing down when people realize it.

It physically hurts me now thinking about it once again. This loop of making humans bad for money, using that money for inferior product, using that inferior product only because you want AI sticker, because shareholders want valuation increase and the company is willing to do this all because they feel/ are rewarded for this by people who will buy anything AI related thinking its gold or maybe that more people will buy it from them at an even higher evaluation because AI sticker and so on..

Almost sounds like a pyramid.