Unless a case goes down the legal road, nobody is ever bothering to read old call summaries in a giant call center.

When was the last time you called a large company and the person answering was already across all the past history without you giving them a case number first?

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doubled112 3 days ago | parent [-]

Does an AI summary hold up in court? Or would you still need to review a transcript or recording anyway?

	▲	cube00 3 days ago \| parent [-]
		You can store low quality audio cheaply on cold storage so I suspect that's the real legal record if it got that far.