cm2012 5 days ago

I know a company that replaced their sales call center with an AI calling bot instead. The bot got better sales and higher feedback scores from customers.

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rs186 5 days ago | parent | next [-]

And I happen to know a different company that regrets their decision to do something similar:

https://tech.co/news/klarna-reverses-ai-overhaul

Is my anecdotal evidence any better than yours?

	▲	hnfong 5 days ago \| parent \| next [-]
		I'm going to interpret the two stories as "50% businesses find LLMs useful" (sample size 2).
	▲	Rebelgecko 5 days ago \| parent \| prev [-]
		I would argue yes, because you provided a source and a verifiable company name

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sameermanek 5 days ago | parent | prev [-]

I know a company that did the same and lost billions of dollars