| ▲ | lysace 5 days ago |
| Paid AWS support got a lot less capable on average during these two decades . :/ My recent interactions with them would probably have been better if they were an LLM. |
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| ▲ | oblio 5 days ago | parent [-] |
| They probably are an LLM and if they aren't, their higher management is pushing for them to be LLMs by 2027 at the latest. |
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| ▲ | lysace 5 days ago | parent [-] | | I still get strong Hyderabad vibes from the copy/pasting plus the occasional original sentence. Perhaps they trained the LLM using that data though. (Small customer though: yearly AWS spend around 80k. Support is 10% of that.) | | |
| ▲ | count 5 days ago | parent [-] | | TAMs are super hit and miss. We’ve had great ones (hi Nick!) and not so great ones.
($7-10M/mo customer AWS spend, support is a complicated sliding scale % of that, gogo ES!). Non-ES at smaller customers has been universally useless, except at quota increases. | | |
| ▲ | mdaniel 5 days ago | parent [-] | | If you're pushing 10 mil per month through AWS, I pray you have some bitcoin miners hidden in that spend. The mind reels | | |
| ▲ | count 4 days ago | parent [-] | | Multiple large scale SAP S4/HANA workloads wasting electrons… | | |
| ▲ | lysace 3 days ago | parent [-] | | At this scale it may make sense to run your own mini data centers? | | |
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