I've worked several disaster responses, and in my experience, many individuals who need FEMA assistance often face challenges like illiteracy or disabilities that make using email and other essential tasks difficult (impossible without constant and regular help). Its not possible to force everyone to use only one method of communication and the nature of a disaster may render email unusable as well. Disaster response can and should be very strongly prepared to handle the widest variety of situations and outages, especially when pertaining to communication. We are all at a higher risk otherwise.

And I would imagine that with the EO making English the language of the US, that even more people will struggle with government services as we get deeper into the term of 47.