>> the system just kick her out

The "waterfall model" is a toxic way of thinking that pervades corporate management. Simplistic minds can't fathom any states other than "done" or "not done". Corporations are determined to crush the human soul. That is why it's not a progressive series of forms, saving your progress all along.

More-or-less agreed about the waterfall model, but you can't blame horrific US government website performance on "corporations" or "corporate management". This is precisely the sort of thing that would get you fired in any real-world corporation that wants to survive, and it's precisely the fact that you can't get fired by the federal government that allows this sort of thing to continue.