I found the real website, but the application never went through, always some issue. My boss told me which service to use and everything just worked. (I could expense that service so cost didn't bother me)

My understanding is that India visa processing improved quite a bit. Back when I was speaking internationally quite a bit, I actually had to cancel trips to India on two separate occasions because of delays in getting visas. (Once was under the old visa system and the other was because of delays in switching to a new system. Both times were through a visa expediting service.)