> No one paper cut is the cause of death, but all of them are when you have a thousand.

ironically, sometimes its the reactions to big issues that cause paper-cuts to flourish (aka red-tape, incident mitigation, rushing to deadlines, "temporary" bug fixes piling up etc etc)

I don't think it was papercuts. The company also had their API leaked and it made the news. 6 months later and it wasn't fixed and people were doing their laundry for free...