The necessary docs are for the SSO system. So while we can build the docs, those UIs change often and without notice, and each customer may see something different, depending on their individual config or permissions. It’s literally impossible to “just provide better docs” consistently without incurring heavy expense… thus the extra cost.

The systems are also notoriously opaque.

On the level of “I pressed the button and nothing happened.”

Fraught with bottomless wells of silent failure.

There’s inevitably a section of dumping payloads and sometimes that’s one sided.

ok, so? this is the exact BS why companies are so up the microsofts ass even though their products are mediocre, you don't have to deal with this stuff

if you want to be competitive, get your sh*t together - this is the reason why nobody wants to bother with alternatives