Can you clarify, are you suggesting that the bills footed by large orgs that require SSO are paying the bills for these features?

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0cf8612b2e1e 2 days ago | parent | next [-]

I think the implication is that without a few whale customers, the minimum price would be significantly higher for everyone. The SSO whales subsidize everyone else.

	▲	bryanrasmussen 2 days ago \| parent [-]
		I sort of feel that the way most software pricing works is that it is the big customers who pay for features in everything and the small customers get brought along for the ride, in short I think it's the same as SSO for basically all functionality.

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mikepurvis 2 days ago | parent | prev | next [-]

I expect like any industry, most SaaS operations are floated by a smaller number of whale customers, and everyone else is running a lot closer to (or at) break even in terms of cost, but serve as advertising, testing, and vendor-validation that allows that next whale to pull the trigger.

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jaggederest 2 days ago | parent | prev | next [-]

It's true both in the micro sense ("We wouldn't have developed the headache that is SSO without a cornerstone customer demanding it and paying $XXXk"), and in the macro sense ("Our business would not be a going concern without the significant revenue provided by enterprise customers")

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ryanisnan 2 days ago | parent [-]

Interesting. I wouldn't have thought that running an SSO integration is that painful. I've done it before, albeit for a single enterprise client, and while annoying at first, after delivery was just like another feature.

	▲	jaggederest 2 days ago \| parent [-]
		The real issue is not the first one, the issue is the 2nd and 3rd, and 10th, will all have some minor idiosyncrasy. There are other posts in this thread that discuss it more in depth - I have only enough personal experience to know that this particular stove is hot.

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trollied 2 days ago | parent | prev [-]

Yes, your 2 seat small business isn't paying the bills.