▲ | GaggiX 2 days ago | |||||||
>"while delivering absolutely nothing of value" Well maybe for you and not the millions of people that use this technology daily. | ||||||||
▲ | gavmor 2 days ago | parent [-] | |||||||
Unlike "value demand," which is genuine demand arising from customer needs, failure demand is demand caused by failures such as errors, defects, inefficiencies, or poor service delivery. For example, if a service does not fulfill a customer's need properly, the customer must come back, creating more demand that is essentially avoidable. Failure demand leads to inefficiency, additional costs, and deteriorated customer and employee experiences. | ||||||||
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