> AI is already so much better than 99% of customer support employees.

99% seems like a pulled-out-of-your-butt number and hyperbolic, but, yes, there's clearly a non-trivial percentage of customer support that's absolutely terrible.

Please keep in mind, though, that a lot of customer support by monopolies is intended to be terrible.

AI seems like a dream for some of these companies to offer even worse customer service, though.

Where customer support is actually important or it's a competitive market, you tend to have relatively decent customer support - for example, my bank's support is far from perfect, but it's leaps and bounds better than AT&T or Comcast.

>> 99% seems like a pulled-out-of-your-butt number

I don't agree. AI support is as useless as real customer support. But it is more polite, calm, with clear voice, etc. Much better, isn't it?