It is a gym app. Realistically as the article says it really doesn't have to change much.

The UX of that app is actually "ok". While it is a wrapper around their mobile site it works well enough.

I’ve used PureGym before, as the author points out the app is terrible, even on a good signal it takes 30s+ to “warm up”, whatever that means. I don’t want the app to “warm up”, I want the QR code right now, I’m left standing outside the gym like an idiot waiting for the bloated app to call a REST endpoint.

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MBCook 5 days ago | parent | next [-]

I suspect they don’t care. They have “an app”.

It’s probably developed by one or two people, likely not full time, who spend most of their time on it implementing whatever the next special promotion needs, not stuff users want.

Because that’s what they’re told to do with the little time allocated to it.

	▲	stefs 4 days ago \| parent [-]
		it's probably a random app development studio. the gym most likely doesn't employ their own app dev employees. the app developement studio basically cares about two things: earning money and keeping their client just happy enough so they come back. the users of the app are not their customers and at best a secondary concern.

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extraisland 5 days ago | parent | prev [-]

I was talking more generally about the general design of the app. It is "ok".

I have a really rubbish signal (I live in the sticks in the North West). There was almost no reception on near the gym. It never took 30 seconds. Generally scanning the QR code itself wouldn't get recognised by the scanner. I just ended up using the 8 digit code. This was using the iPhone app.

I ended up cancelling because quite honestly I prefer walking and cycling. But I was using them until earlier this year.

Considering Pure Gym is cheap, has reasonably decent equipment and is kept clean (at least where I am). The app being a bit shit sometimes is like a whatever problem IMO.

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vendiddy 5 days ago | parent | prev [-]

But exactly. The one thing you care about in a gym app is getting into the gym!

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OtherShrezzing 4 days ago | parent [-]

The app isn’t PureGyms core business though. I’d rather they spend £200k on extra squat racks in the gyms than on better UX on their app.

I can just memorise the 8 digit entry code and never ever open the app.

	▲	jonathanlydall 4 days ago \| parent [-]
		In a single weekend the OP changed the app experience from “somewhat annoying and frustrating” to “very convenient”. The budget required to improve the customer experience is near nothing, but I suspect no one at PureGym has actually evaluated that the experience is really not great, they probably don’t have the experience or expertise to do so.