> Users have basic bare bones functionality that all applications should support is "too far"?

They were objecting to the idea that putting it behind the "support" button is a violation. If true, that's excessive in terms of mandating accessibility.

I would never file a support ticket to open an account. If you did that, your business would be under by the end of the week.

No, requiring actual application functionality isn't too far. For God's sake, just make normal software like a normal person. This should all be very intuitive.

Stop trying to game things, stop trying to maximize conversions and other bullshit metrics, stop trying to implement every dark pattern under the sun and just... Be normal. I promise you will comply without even trying.

And, bonus points, your software will be less shit. I know it doesn't feel that way right now, because most software is shit. You shouldn't aspire to be another turd floating around in the cesspool that is the modern web.