Sure, because you've already lived with 10+ years of enshittification in the process. Customer support used to be an in-house team that was actually trained on providing relevant support, not an outsourced call-center that's as (or more) useless than a chatbot.

In some ways it's not that different with hiring. I used to work with HR teams that knew the roles they were hiring for extremely well and could make reliable calls on whether or not to pass a candidate to a hiring manager. More recently I've seen HR get outsourced entirely, or staffed with cheaper employees that just shuffle documents through systems.