I have been looking for the term to describe this kind of enterprise software. It has glossy dashboards that are sold to VPs with the flash, "Monitor the entire company from one screen!" The actual rank and file users hate the product because little attention is ever given to the day-to-day workflows. Things barely work, super convoluted, etc.

An accountant friend was just migrated to Workday(?) for their backend. Apparently whatever labyrinth configuration they have can only export 12,000 rows at a time. The official workaround they were given was to run reports in one week batches when a month of data is required. Previous solution could seemingly export unlimited amounts of data and time windows. A complete technical failure for which everyone should be ashamed.

I've just left somewhere that was using Workday. It was terrifically bad in an already outstanding field of ghastly Enterprise abominations.

The story is the same for the system of record for almost all enterprises:

https://open.substack.com/pub/healthapiguy/p/there-will-be-b...

We have the Internet, which was supposed to fix things. Why can't we talk to the developers at workday and make that export issue an issue? How would we force it such that the renewal contract doesn't get signed unless it gets fixed?