> leaky faucet, toilet won't flush or is clogged, laundry machine overflowed, omg there's water everywhere, etc.

looks like a GUI with 5 buttons. Which is faster?

Most end users are not good at slotting themselves into predefined categories— a bot that can listen to a person's explanation and identify "okay this sounds like exactly a fit for task X" or "this is 70% a task Y but there's an extra wrinkle ZZZZ" seems to me like it would be pretty valuable.