▲ | fsflover 5 days ago | |||||||
They don't need it. Nobody is leaving them anyway. | ||||||||
▲ | xtajv 5 days ago | parent [-] | |||||||
https://hothardware.com/news/google-sued-by-original-pixel-o... IDK about you, but I went from "die-hard Nexus lover/Pixel preorder" to ungoogling everything in my life (including every piece of "family tech support" hardware for which I do tech support and periodic maintenance). For the uninitiated: The Google Pixel had a factory defect in soldering that made the chip housing the audio codec flat-out fall off. For me, the issue manifested at month 13 into a 12-month warranty, with the symptom that I could receive phone calls or play music, but no audio in/out of any kind was actually reaching the device, no matter whether I used 3rd party peripherals, wired headphones, native speaker, the works. Google's "solution" for the factory defect --which they acknowledged in a thousand-person google group dedicated to debugging the issue-- was the following inane reasoning: "Well, these are cell phones, which means that we have your cell phone number... so how about we just call you?" Keep in mind, this required me to keep my SIM parked in a non-functional device for the prospect of receiving a phone call which I would not be able to hear or respond to. I still remember that bug nearly a decade later and will NEVER use a Google Pixel, Google Fiber subscription, or Waymo vehicle unless I see substantial convincing evidence to suggest that anyone at the company understands that "reliability engineering" includes building a support and repair model for paying customers. Until then, Goodbye, Google. | ||||||||
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