If a company in [insert almost any sector] explicitly advertised and provided: "Human customer support agents, no voice menus/AI whatsoever."

I'd almost certainly buy their service over any other company. Seriously, that could be the whole ad. By the time I'm calling customer support, its because the answer isn't easy to find on their website/emails/whatever else. I'm calling because I need to escalate to a human. Sometimes it isn't even about getting information, but rather that I need a human who actually has the authority to help me (which I assume nobody is delegating to AI anytime soon for fear of jailbreaks). Making people jump through ten layers of "I know you want to speak to an agent, but I need more information about your case" is just infuriating.