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djoldman 6 days ago

This this this.

I NEVER call for the 8 things that the automated voice menu offers: press 1 for account balance, 2 to make a payment...

I call for the weird thing that none of that can handle.

1970-01-01 5 days ago | parent [-]

This! I have an edge-case. A level 3 problem. I need to talk to the SME. Getting to the critical person with my information is an order of magnitude more time-consuming than actually fixing the problem.