And now, because it costs you absolutely nothing, why not just have the bots waste hours of other peoples' time calling every possible place to get the best possible result for you?

At least when you had to make the calls yourself, there was a limit to how many minutes of other people's time you could waste.

This is a massive negative externality.

It's not my fault the business chooses to make reservations with phone only. If they want more efficiency they can do online bookings - my agent will have an easier time too.