> It's not that hard to get a human on the other line who is able to help me far better than any robotic agent could

Are we living in different universes?

My favorite is giant megacorps that literally make it impossible. One (recently) even told me, after wandering through the menu options, that they were going to text me a link to their app - and then hung up on me.

I already tried the app, their system was broken - that’s why I was trying to call and talk to a human!

Bonus - they didn’t text me either