What aggravates me the most about stories like yours is that banks are effectively public utilities. They are regulated as such, are broadly considered too big to fail (especially in Canada - believe it or not at a domestic scale, their banks are far more important than any US bank is to the American economy) and thus receive an implicit tax payer underwriting, yet are able to act like this when you're not doing any illegal activities.

I understand the risk tolerance aspect from a bank, they wouldn't want to give a massive loan to a property developer or oil driller going under water. But when it comes to basic deposit services where nobody is asking them to risk their own money, they should be forced to allow any customer who isn't breaking any laws, such as in your case.