Google AI has been listing incorrect internal extensions causing departments to field calls for people trying to reach unrelated divisions and services, listing times and dates of events that don't exist at our addresses that people are showing up to, and generally misdirecting and misguiding people who really need correct information from a truth source like our websites.

Anecdotally, this happened back in analog days, too.

When I worked in local TV, people would call and scream at us if the show they wanted to see was incorrectly listed in the TV Guide.

Screamers: "It's in the TV Guide!"

Me (like a million times): "We decide what goes on the air, not the TV Guide."