I’m going to but in here.

I think the point the article is making is to observe the patterns humans (hopefully good ones) follow to resolve issues and build paths to make that quicker.

So at first the AI does almost nothing, it observes that in general the human will search for specific logs. If it observes that behaviour enough it then, on its own or through a ticket, builds a Ui flow that enables that behaviour. So now it doesn’t search the log but offers a button to search the log with some prefilled params.

The human likely wanted to perform that action and it has now become easier.

This reinforces good behaviour if you don’t know the steps usually followed and doesn’t pigeonhole someone into an action plan if it is unrelated.

Is this much much harder, yes it is than just building an agent that does X. But it’s a significantly better tool because it doesn’t have humans lose the ability to reason about the process. It just makes them more efficient.

We're just disagreeing and hashing this out, but, no, I don't think that's accurate. AI tools don't watch what human operators in a specific infrastructure do and then try to replicate them. They do things autonomously based on their own voluminous training information, and those things include lots of steps that humans are unlikely to take, and that are useful.

One intuitive way to think about this is that any human operator is prepared to bring a subset of investigative approaches to bear on a problem; they've had exposure to a tiny subset of all problems. Meanwhile, agents have exposure to a vast corpus of diagnostic case studies.

Further, agents can quickly operate on higher-order information: a human attempting to run down an anomaly first has to think about where to look for the anomaly, and then decide to do further investigation based on it. An AI agent can issue tool calls in parallel and quickly digest lots of information, spotting anomalies without any real intentionality or deliberation, which then get fed back into context where they're reasoned about naturally as if they were axioms available at the beginning of the incident.

As a simple example: you've got a corrupted DeviceMapper volume somewhere, you're on the host with it, all you know is you're seeing dmesg errors about it; you just dump a bunch of lvs/dmsetup output into a chat window. 5-10 seconds later the LLM is cross referencing lines and noticing block sizes aren't matching up. It just automatically (though lossily) spots stuff like this, in ways humans can't.

It's important to keep perspective: the value add here is that AI tools can quickly, by taking active diagnostic steps, surface several hypotheses about the cause of an incident. I'm not claiming they one-shot incidents, or that their hypotheses all tend to be good. Rather, it's just that if you're a skilled operator, having a menu of instantly generated hypotheses to start from, diligently documented, is well worth whatever the token cost is to generate it.