| ▲ | lupire 3 days ago | |
What happens when you walk into a fire and you don't know what to do? Or can't do it quickly enough? | ||
| ▲ | agentultra 3 days ago | parent | next [-] | |
Who is sending in untrained people to manage fires? Maybe that organization deserves what's coming to them. An extreme example: nuclear reactors. You don't want untrained people walking into a fire with the expectation that they can manage the situation. Less extreme example: financial systems. You don't want untrained people walking into a fire losing your customers' funds and expect them to manage the situation. | ||
| ▲ | swiftcoder 2 days ago | parent | prev [-] | |
We don't throw new-hires in the deep end of the on call rotation on their first day. We make sure they learn the systems, we provide them with runbooks, assign an experienced mentor for their first on call rotation, and have a clear escalation path if they are in over their heads or need additional resources. | ||