Maybe I'm naive, but .. aren't businesses slow to adopt anything new, unless possibly when it's giving their competition a large, obvious advantage, or when it's some sort of plug-and-play, black box improvement where you just trade dollars for efficiency ? "AI" tools may be very promising for lots of things but they require people to do things differently, which people are slow to do. (Even as someone who works in the tech industry, it's not like my workflow has changed all that much with these new tools, and my employer has to be much faster than average)

The other big thing is risk. Companies would switch overnight if they could actually do something like layoff all of their customer service reps but they aren’t going to do that if it can make legally binding promises or trap customers in confusing situations.