I find this attitude absolutely appalling.

Yeah, I suppose it's great if you're the business owner.

But now put yourself in the shoes of the customer. It's just extracting more money from the working class to the owning class. It's another way for the rich to get richer at the cost of everyone below.

It works in both directions. Tickets that were priced too high come down in price to find demand. The idea that a business should set inefficient prices for the good of society or something is complete nonsense.