It can simultaneously be true that people in these positions have less agency than most other people assume, and more than they themselves might think.

Another reply mentions that Bezos can't imagine anything different. If that is so (I am not unwilling to believe a certain lack of imagination tends to exist or emerge in extremely ambitious/successful people) then it's a personal failing, not an inevitable condition of his station, regardless of how much or little agency the enormous machine he sits on top of permits him to wield personally. He certainly doesn't have zero as the commenter claims.

FWIW I have read Scott's article and have tried to convince people of the agency of moloch on this site before. But the fact that impersonal systems have agency doesn't mean you suddenly turn into a human iron filing and lose all your self-direction. It might be convenient for some people to claim this is why they can do no different, and then you need to ask who benefits.