As long as you view LLM as just a tool to do some mostly-mechanical changes to some codebase, you are missing the big picture which the article is about.

What do LLMs mean for your mom? For society? For the future world view of your kids? Nobody cares about library refactoring.

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InfinityByTen 16 hours ago | parent [-]

A lot of people are missing this point. It's not about what it can do today. It's about what all you're promised it can do and then be sold to you like there's no alternative; and no one really knows if it will be able to do it or what all non-KPI functions are lost because AI is the only way ahead.

Having used a customer service, I just happen to know that a smarter and a better chat-bot for a bog-standard service request (like a road-side car breakdown) isn't the solution for a better experience.

But now, since a chat bot is cheaper to run, the discussion in the service provider HQ will be about which chat-bot technology to migrate to because user research says it provides for an overall better UX. No one remembers what it is to talk to a human.

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chadcmulligan 15 hours ago | parent | next [-]

There's an ISP in Australia that markets themselves as their call centre is in Australia, I imagine businesses will do the same with AI - we have real people you can talk to, the market will decide I suppose. Given the current state of AI, there's no way I'd deal with a company where I couldn't talk to a person.

	▲	InfinityByTen 11 hours ago \| parent [-]
		The issue I have with market drivers is that, it is heavily influenced by the politics of a region and how strong is the lobby/influence from the big corps to push for "cost efficient" solutions. And that it can continue, till something really really bad and catastrophic happens, an inflection point of sorts (and is not easily covered up).

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Paradigma11 11 hours ago | parent | prev [-]

Agents can be great to assist you. The problem is that customer service can be adversarial in which case you do not want to give the customer somebody capable on their side. Which is why they are not capable and suck.